This is the reply I got back from the Milford Lake, Corps of Engineers. If they hold up to this letter it shows they are definitely trying to fix the problem. Supposed to be hearing back from them in the next couple days again so we will see. Keeping my fingers crossed.
Albertson Family:
Thank you for your electronic mail you sent on August 8, 2001 regarding this issue. The U.S. Army Corps of Engineers sincerely apologizes for the frustrations you encountered with your recent camping trip. It has definitely been a tough summer for our customers at Milford Lake due to high lake conditions and the presence of the blue-green algae.
The U. S. Army Corps of Engineers works with The Kansas Department of Health and Environment (KDHE) to test the lake for blue/green algae when conditions warrant. The State tests on Monday, with a conference call lead by KDHE on the following Thursday or Friday to discuss the testing results and recommended advisory status. The Corps posts the updates and news releases to our website www.nwk.usace.army.mil/mi. The Corps also calls local radio stations and papers so the public can be informed in a timely manner. Unfortunately we are unable to contact every user of the lake regarding this particular issue.
The U. S. Army Corps of Engineers contracts with Reserve America to provide reservable campsites through the internet and call center. The collaboration typically works very well, however in this case there were unfortunate circumstances that lead to the problems you encountered. The case is being reviewed by both the Corps of Engineers and Reserve America to ensure similar incidents will be prevented in the future.
Your reservations at Milford and Clinton will be refunded. Your time and frustration with this occurrence warrant the refunding of the reservations at both lakes. Refunds normally take 24-48 hours. Mr. David White from the Kansas City District office will follow up this letter with a phone call to Mr. Albertson to verify the refunds were processed and received accordingly.
In the future, if you encounter problems at any Corps of Engineer facility please contact the local lake project office and ask to speak with Park Manager or Operations Manager. In most cases they will be able to correct the problem, or come to an acceptable resolution, in a timely manner.
Our intent is service and customer satisfaction, we appreciate you taking the time to make us aware of the camping problem at Milford lake. We take pride on being open and responsive to our customer’s concerns and requests. If I can be of further assistance to you on this matter, please contact me at 785-238-5714.
Ken Wenger
Park Manager
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